Gemba Walk Vs. Management By Walking Around (MBWA)
Eldon Kao
A lot of organizations will pride themselves on the interaction/communication level between management and staff. The prime example is management oversight of staff from the floor level where the work is being performed. However, the benefits of this activity are greatly dependent on how well the walk is defined. This is what separates the Gemba Walk from Management By Walking Around (MBWA). It may not seem necessary but effective walking requires training and practice.
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