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Eldon Kao
Continuous Improvement Blog

Filtering by Tag: DMAIC

Sustaining Change: Making Sure Improvements Stick

Eldon Kao

It is often tempting to close out projects after the Improve phase as to alleviate the demands of multiple continuous improvement initiatives. However, these initial stages of change are also when the process is most vulnerable if not controlled properly. It is important then to mitigate risk factors and ensure accurate and complete adoption of the changes during this phase. It is not uncommon to hear staff complain about always having changes come down the pipe but then have little to no support on the follow-through. Here are some quick tips to help sustain change and improve culture:

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tags Change Management, Control, DMAIC

Know when to hold them. Know when to fold them.

Eldon Kao

There are countless resources that describe the traditional routes to success of six sigma projects such as through use of the DMAIC (Design, Measure, Analyze, Improve, and Control) process. I’ve found that what’s often missing is the consideration of realistic scenarios where things don’t go as planned. Sometimes in the early project phases you get unfavourable results, and like poker, it’s crucial to recognize a bad hand when you see one and cut your losses early.   

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tags Lean, DMAIC, Tollgate